When you shop at Spartansuppz you can be assured you're going to get great service.

Get your order in before 3pm for same day dispatch!

You'll receive both a dispatch notification and a tracking link once your order has been processed.

Please allow 24 hours for scans to start on tracking. Once this item has been picked up.

All orders will be processed within 1 business day. If an item in your order is out of stock we'll contact you ASAP to let you know and organize a solution so your order can be dispatched to you promptly.

Shipping Addresses

Please ensure your shipping address is correct before placing your order. If you notice an error in your address please contact us ASAP so we can adjust your address before your parcel leaves the warehouse.

Items with incorrect addresses that are returned will be charged a re-delivery fee as charged by the carriers.

Please note Spartansuppz takes no responsibility for incorrect/mistyped addresses.

Australian Shipping

To offer customers the best experience we can, orders within Australia are shipped via a number of domestic couriers such as Australia Post, TOLL, Aramex, FastWay, Couriers Please & more. You'll receive a tracking link when your order leaves our warehouse so you can stay up to date with its progress and even get notifications when it's due for delivery!

Delivery times frames range from 1-6 business days* depending on your location.

Express Shipping: If you need your order in a rush we'd recommend selecting express postage at checkout. This ensures your order transits to you as fast as possible and will generally be delivered in 1-2 business days* providing you're within the express network & there are no further extenuating circumstances such as seasonal demands or pandemic delays.

Spend over $150 and you'll receive free standard shipping.

International Shipping

Do we offer international shipping? 

Yes absolutely! However currently International Shipping is very limited.

Shipping Options Available 

Australia Post Express International: Premium express service with full tracking service. Transit times for this services vary 2-5 business days worldwide*.

Please note Spartansuppz will not be responsible for any local taxes/duties that may be incurred by your countries customs.

We recommend checking rates with your local customs before placing your order.

Orders returned due to unpaid fees will attract a re-stocking or re-sending fee.

*Delivery times will vary from country to country for a more accurate estimation, please contact us through live chat.

Payments

We offer a range of payment methods to make your shopping experience as simple as possible.

Credit Card: Simply enter your Visa/Mastercard details at checkout on our SSL secure server. This is fast & easy to use and you'll receive an invoice for your order seconds after confirmation.

Paypal: We offer both Paypal payments and Paypal express checkout for fast and easy shopping. If you're a regular Paypal user simply select PayPal checkout, log into your account and hit confirm that's it!

Afterpay: Grab all the products you need and pay them off in 4 easy, no interest installments. Simply select Afterpay as the payment method and follow the prompts to complete your order. 

Zippay: A great way to get all the products you need and pay for them later. 

Tracking Your Order

All orders receive a tracking number/link which can be used to track the location of your order.

All orders will receive either a tracking update via email or SMS with a link to track their parcel. If you have not received a tracking code, please reach out to us via live chat and our team will assist.

Unfortunate Events

In the case of a damaged/missing parcel ,Spartansuppz accepts no responsibility for items whilst in transit. 

We can assist you in lodging a claim but cannot guarantee you will receive compensation from the carrier.

Every item is quality checked before dispatching from our warehouse and packed securely keep it safe as possible in transit.

Seasonal/Pandemic Delays

While Spartansuppz will always honour our same day dispatch promise, at times delivery delays may become evident. Peak season times (Christmas, Black Friday etc) may cause delays with our shipping partners that Spartansuppz has no control over. 

Further to seasonal delays, Spartansuppz acknowledges that carriers may experience significant challenges during a time of national pandemics. Again, Spartansuppz has no control over this, or accepts any liability for delays in freight caused during this time. 

Our team will be happy to assist you in lodging enquiries with freight providers in the circumstance that your order may be delayed, however we cannot guarantee the freight companies will deliver in a standard delivery timeframe.