Returns & Refunds FAQ
At Spartansuppz it is our goal to make sure shopping with us is a breeze and we provide the best customer service possible.
However, we know mistakes do happen from time to time and we want to make it as easy as possible to get things rectified as quickly as possible.
How To Request A Return
The easiest way to request a return is to email firstname.lastname@example.org, contact support on the web chat or call (03) 5333 4333 and the team will provide you with all the information required.
Damaged & Incorrect Items
At Spartansuppz.com we do our best to package your product(s) so they will arrive at you in excellent condition. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions.
Please do not discard the damaged product(s) and retain the original box and packaging as the inspection is often required by the carriers.
If you have been sent an incorrect item that you have not ordered from Spartansuppz, we will organise a return postage label and send it to you, along with paying for the re-shipping of the correct item.
If you have been sent an item that you ordered by mistake, do not require etc, the return postage fee & re-postage fee of another item will be paid for by the customer.
For clothing, please use our size guide to ensure you get the right fit. For a return to take place all goods must be in re-sellable condition.
Please contact email@example.com to lodge a return. Goods will need to be returned to Spartansuppz HQ and the team will issue you with a new invoice for the correct size and shipping.
Items that are found in the clearance category or a marked down in store due to having close expiries are unable to be returned or refunded. By purchasing them at the significantly discounted rate, you acknowledge that the products may be slightly damaged, expired or simply different to the original version.
Reasons For A Return To Be Rejected
- Got what you asked for but simply changed your mind
- Found it cheaper somewhere else
- Decided you did not like the purchase or had no use for it
- Misused a product in any way that caused the problem
- Knew of or were made aware of the faults before you bought the product
- The product has been opened/used, regardless of the circumstances surrounding the return
- Didn't like the flavour, texture or effects of the product
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